Thank you for shopping at Chahal Studio. We hope you are delighted with your purchase, but we understand that sometimes you may need to return an item. Please carefully read our Refund and Returns Policy to understand your rights and obligations.
1. Returns
1.1 Eligibility Criteria:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
1.2 Timeframe:
- You must initiate the return process within 14 days of receiving your order.
1.3 Non-returnable Items:
- Certain items, such as personalized or custom-made products, are not eligible for return unless they are defective or damaged.
2. Refunds
2.1 Processing Time:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund. Please allow [X] business days for the processing of your refund.
2.2 Method of Refund:
- Refunds will be issued to the original payment method used during the purchase.
2.3 Shipping Costs:
- Shipping costs are non-refundable, and you will be responsible for paying your own shipping costs for returning the item.
3. Exchanges
3.1 Eligibility:
- We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us within 14 days of receiving your order.
3.2 Return Shipping:
- We will cover the return shipping costs for defective or damaged items.
4. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
4.1 Contact Us:
- Send an email to [customer support email] with your order number, the reason for the return or exchange, and any supporting photos for damaged or defective items.
4.2 Return Authorization:
- Await confirmation and instructions from our customer support team before shipping the item back to us.
4.3 Return Shipment:
- Ship the item to the address provided by our customer support team.
5. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us at [customer support email].
Chahal Studio reserves the right to amend this policy at any time without prior notice. Please check our website for the most up-to-date policy.
Thank you for shopping with us!